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Sunrise Slots Casino has been added to LCB’s caution list following numerous player complaints. The main issues reported involve delayed payments or failure to receive payments. It is advised to avoid this casino site. Unfortunately, we are unable to offer assistance with payment disputes, as the casino is not cooperating with our complaints resolution team.
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Sunrise Slots Casino Details
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After an exhaustive review of Sunrise Slots Casino, we conclude that this is a casino with a questionable reputation. There are a couple of pros to gambling on this platform, but these are primarily outweighed by cons making other casinos a better place for players to spend their cash.
During our assessment of this casino, we considered the casino’s license, customer support, customer complaints/ Reviews, and estimated revenues. If Sunrise Slots Casino is on your radar, this analysis will help you decide if it is the best gambling platform for you.
- Sunrise Slots Casino is a small online gambling hub, and for this reason, it earns a small revenue. Small casinos usually find it more challenging to pay those players who win considerable sums of money than large ones.
- One of the essential negatives to Sunrise Slots Casino is that it operates WITHOUT a license. No licensing authority, therefore, means that this casino is not required to follow the rules set by licensing bodies. As such, if a customer suspects any fraudulent dealings, they have nowhere to submit a report.
- So far, we have compiled nine complaints against Sunrise Slots Casino, which we will share in this review’s “Reputation” section. These complaints have resulted in the unfortunate addition of 1,278 black points to this casino.
Warning: Another disadvantage of Sunrise Slots Casino is the unfair policies in its Bonus Terms and Conditions.
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Taking advantage of these promotions and bonuses may result in complications for players. We advise customers to carefully read all terms and conditions policies laid out on the web pages of all gambling platforms before playing.
- Sunrise Slot Casino allows for Bitcoin
- Players can reach the Customer Care Representatives via Live Chat 24/7.
- Bonuses are not available in all countries
- There are no Live dealer games
- Games are provided by only one software provider – RTG
- This casino does not operate under a licensing authority
- Unfair policies for players in the Terms and Conditions section
Bonus System
Sunrise Slots boasts a welcome package with a 200% deposit match bonus (up to $1,000) and a no-deposit bonus (currently unavailable). While these sound enticing, a closer look reveals potential pitfalls:
- High Wagering Requirements: The 30x wagering requirement on the deposit bonus is significantly higher than the industry standard (around 20-25x). This means you’ll need to wager 30 times the bonus amount before you can withdraw any winnings, making it challenging to cash out.
- Bonus Restrictions: The bonus funds can only be used on slots and keno, excluding many popular games like blackjack and roulette. This limits your flexibility and might not suit players who prefer diverse gaming options.
Integrity/Trustworthiness of Sunrise Slots
Sunrise Slots Casino’s reputation has been on a concerning decline since February 2021, a fact that’s not reflected in the flashy ads on their casino site. Customers have been voicing their dissatisfaction with extensive withdrawal delays for the past two years, leading us to caution players about engaging with this online casino.
In February, one of the first complaints reached us from a frustrated player who had a disheartening experience at Sunrise Slots Casino. After enjoying some slot games and meeting all the casino’s terms and conditions, including wagering requirements, they were left waiting for their real money deposit winnings.
The player’s withdrawal request was placed five weeks prior, and Sunrise Slots still needed to pay. Our team, in a bid to provide a full review, contacted Sunrise Slots for assistance but received no response. This incident was just the tip of the iceberg in what seems to be a pattern of questionable practices by this casino.
Sunrise Slots Casino operates without a sense of urgency, boasting an unrealistic processing time on withdrawals: 7 to 10 days for approval, another 10 days to process, and an additional 7 to 10 days for the withdrawal amount to be deposited into the winner’s account. If you want to play with Bitcoin, the wait is even longer.
The player who lodged the complaint finally saw his funds after almost three tedious months, only to receive 2200.00 USD of the actual 2500.00 USD. The bank’s fee was $25.00, and the casino took a staggering $275.00 for processing.
This complaint was merely the beginning of what appears to be a scam operation by Sunrise Slots Casino. It wasn’t long before we stumbled upon another post by a disgruntled client of Sunrise Slots, venting their frustration about the six-month wait they endured for processing their payouts.
Sunrise Slots Casino offers a variety of bonus offers, including a welcome bonus, deposit bonus, and even 50 free spins. However, the casino’s bonus code and promo code might not be as appealing when considering the withdrawal limit and the sum of the deposit required.
As an offshore online casino, Sunrise Slots also falls under the category of RTG casino, which might explain some of its practices. The match bonus and first deposit incentives may lure players, but the 20 free spins and other casino bonuses are overshadowed by the negative casino reviews and experiences shared by players in 2024.
While Sunrise Slots offers may seem attractive, the best online casinos are those that prioritize customer satisfaction and transparency. The Sunrise Slots no deposit bonus and other casino games might tempt you. Still, it’s essential to consider the experiences of those who have navigated the VIP levels and table game offerings. Always read the fine print and be aware of the online gambling landscape before diving in.
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Player Complaints
In addition to the two incidents we just mentioned, there were more than twenty complaints related to delays and no payment of winnings. But we are confident that more players will come forward to share their unfortunate experiences.
We recommend you read them before deciding to play at this casino.
Between February 2021 and November 2022, we made many futile efforts to contact a customer care representative to help resolve the issues of unpaid winnings and many more problems. Some customers still await payments over $2000 from Sunrise Slots Casino.
Back in July 2022, a certain client kept getting shown off on the account of the casino’s processor.
Sunrise Slots Casino approved the withdrawal process because the customer complied with all the rules and regulations. The currency involved was Bitcoin; however, whenever the client tried to get an update on the transaction status, the casino consistently sent an email with the subject “processor issue.”
Some players were expected to receive smaller winnings; even after six months, the funds were not deposited into their accounts.
Key Takeaways
Sunrise Slots Casino’s bonuses might initially draw you in, but the underlying issues raise serious concerns about its legitimacy and player experience. Here’s the bottom line:
- Proceed with caution: If you choose to play at Sunrise Slots, be aware of the high wagering requirements, bonus restrictions, and lack of licensing. Approach the casino with a healthy dose of skepticism.
- Consider alternatives: Numerous reputable online casinos offer generous bonuses, fair payouts, and diverse game libraries, all under the protection of licensing and regulations. Explore your options before settling for Sunrise Slots.
Reasons to Avoid Sunrise Slots Casino
While the bonuses might glimmer, several red flags should give you pause before considering Sunrise Slots:
- Unlicensed and Unregulated: Sunrise Slots lacks a valid gambling license, raising concerns about fairness and player protection. Licensed casinos operate under strict regulations to ensure responsible gaming and player security.
- Negative User Reviews: Many players report issues with delayed withdrawals, unresponsive customer support,and technical glitches. These negative experiences paint a worrying picture of the casino’s reliability and trustworthiness.
- Slow Withdrawals and Payouts: Players often face frustrating delays in withdrawing their winnings, sometimes taking weeks or even months. This lack of prompt payouts can significantly dampen your gaming experience.
- Limited Software Providers: With only a handful of software providers, the game selection feels restricted compared to other online casinos. This lack of variety might quickly lead to boredom for players seeking diverse gaming options.
